LDWorldWide

Heartless corporations often have very handy return policies. Of course, one would prefer not be sold crappy products, but I appreciate the practice of making good without a fuss.

A few weeks ago, Whole Foods sold me some over-ripe cherries at an embarrassingly high price. Had they not been so expensive, I may not have felt compelled to return the mushy, gushy specimens — in this case, though, my indignation was not so easily dissipated. I quickly received a cash refund for the amount paid, even though I had picked through and eaten the edible fruit in the bunch.

This morning, Lowes handed me a new lawn-mower when I rolled in the one I purchased 11 months ago. Granted, I give the thing a beating when I slam it around our craggy landscape, but that is not an especially good reason for the engine to emit black smoke. I liked that the skinny kid in the red vest felt empowered to make the exchange without seeking approval from higher-ups. Contrary to character, I had remembered to save my receipt, so the transaction was over in no time.

This entry was posted on Wednesday, July 21st, 2010 at 6:57 am and is filed under LDW . You can follow any responses to this entry through the RSS 2.0 feed. Responses are currently closed, but you can trackback from your own site.